Shipping policy
Shipping policy
At DPRINTIT, all items are made-to-order, ensuring that each product is printed specifically for you, one at a time, to guarantee the highest quality.
We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.
Shipping carriers: USPS, DHL, Local Post...
Orders are processed when the payment is accepted.
Estimate Time Of Arrival
We process orders on business days which are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Please note that during busy special occasions, the estimated time of arrival (ETA) may be extended by a few additional days.
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:
- Production & Processing Time: 5-10 business days
- Shipping Time (from the date that it is shipped out, not the day the order is placed):
- Standard Shipping: 7-20 business days
- Express Shipping: 4-6 business days
In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
- Shipping Costs: US and International Shipping:
- Standard Shipping: 6.95 USD per order
- Express Shipping: 29.95 USD per order
Order Tracking
Once shipped, you will receive email notifications and may log in to our website for real-time tracking. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.
Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us at support@dprintit.com and we can take care of this for you.
Incorrect Address
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer satisfaction is our top priority, and we're committed to resolving any issues to ensure a positive experience. Thank you for choosing Dprints. If you need any further assistance, please feel free to reach out to us at support@dprintit.com